All items must be returned in perfect, resaleable condition. We are not liable for any items that you return to us and cannot issue a refund until the goods are received. Please note that all items are returned to us at your own risk and we therefore recommend you choose a registered or tracked postal service or organise your return via our customer service team. Please send your return to, N.Peal Returns C/O Ogden Fulfilment, Buildings 1 & 2, Waterfront, Salts Mill Rd, Saltaire, BD17 7EZ, United Kingdom. Unfortunately due to the increasing charges for returning items from outside mainland UK, returns for ALL international orders must be made at your own cost. Returning an order from outside mainland UK Please note these services are only available to customers who order within mainland UK and not available in Ireland. Īlternatively, if you would like your order collecting, please contact us at with a convenient weekday for the collection, we can then organise this for you. You can locate your closest drop off point, please go to. To print your free returns label and drop off your parcel at a local DPD drop off store, please click here. To arrange an exchange please call or WhatsApp our Customer Experience Team on +44 (0) 2 or email a mainland UK orderįor orders delivered within the UK mainland we offer a FREE returns and exchange service if made via our courier. Alternatively if you wish to exchange it for a more suitable size or colour we can also arrange this for you. RETURNS & EXCHANGESĪll N.Peal items are made to the highest quality however if you find an item you have purchased is unsatisfactory, you can return it within 28 days of receipt for a refund. We have no control over these charges and cannot advise what they may be. Unfortunately it is not possible to offer this in every country, and if you are placing an order to be delivered to the countries listed here you may receive duty and customs charges and these must be paid for by you before delivery can be made. This means that any duties or customs fees have already been paid when the parcel arrives with you. We offer a delivery duty paid (DDP) service to a lot of countries around the world. We cannot guarantee delivery times for any orders. Unfortunately, we do not currently delivery to BFPO addresses.ĭelivery timescales at times can take a little longer depending on the destination. If you are not at home, you will be notified by FedEx and a redelivery will be attempted. All deliveries need to be signed for so please make sure there will be someone at the delivery address. Once your order has been dispatched you will receive an email from the courier including your tracking details. If DPD are not able to safely leave your parcel, you will receive a card through the door with instructions on how to collect your parcel or re-arrange delivery.Īll international orders will be delivered via our couriers FedEx or DHL depending on your geographical location. If you have supplied your mobile number, you will also receive an SMS on the delivery day with this information. Once your order has been dispatched, you will receive an email from DPD with your delivery details including a 1 hour delivery window and some options in case you are not available. If your order is placed on a weekend, bank holiday, or after 1pm, your order will leave us on the next working day. Order by 1pm Monday to Friday to receive your order on the next working day via DPD (not available during sale periods). We cannot guarantee delivery times for any order and international orders could be subject to customs delays which are unfortunately out of our control. The delivery times quoted are carrier provided timescales, however in most cases your order may arrive sooner. Next working day via DPD - £10 (*Order by 1pm Monday-Friday excluding bank holidays, UK Mainland only, not available during sale periods*)ĥ-15 working days via FedEx or DHL - £12.95 or FREE on orders over £350.ĥ-20 working days via FedEx or DHL - £19.95 or FREE on orders over £350.
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